When you are diagnosed with cancer, you are often faced with many decisions. You may also need to draw on a whole range of resources, including the public healthcare system, benefits from your employment, private insurance or other financial plans and government services at the federal, provincial or municipal level. When you are dealing with so many different people and organizations, problems can happen. Most people can resolve issues and draw on their resources, but sometimes people need extraordinary help.
When to reach out to our client advocate program
We ask that you try to resolve issues to the best of your ability – or as far as your health will allow – before seeking help from our client advocate. It is up to you to judge when you need help, but if you are not sure, call us.
Accessing government or healthcare services
With your agreement, our client advocate can act as your agent to interact with federal, provincial or municipal officials, healthcare personnel or organizations, private companies or nonprofit bodies. The advocate will talk with you about each step along the way so that you know what we will do on your behalf. Many government or healthcare services have their own staff to address clients’ issues, and the advocate will work with them whenever possible.
We don’t make a big fuss
Our client advocate always works to solve problems at the lowest possible level, and our guidelines require us to work with other organizations and officials on a friendly, professional basis. We will only raise the issue as far as we need to solve the problem, and only as far as your comfort level allows.
A Saskatchewan first
Saskatchewan’s Canadian Cancer Society client advocate is the first program of its kind, and it is currently only available to Saskatchewan residents.
A free service
There is no charge for the client advocate’s service, and we will work with you for as long as we need to solve the problem or until there is no further action that we can reasonably take.
The next step – contact us
To reach our client advocate, call us toll-free at 1-888-939-3333. Press 1 to speak to a cancer information specialist. We will cover your information needs, then refer you to the client advocate and support services that are available, if needed.
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