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Frequently Asked Questions

What change is coming to the transportation service this fall?

The Canadian Cancer Society is introducing a one-time $100 registration fee for new patients.

When will this fee come into effect?

The new one-time registration fee comes into effect October 1, 2013.

Who will be charged the new fee?

New patients who register with the transportation service after October 1, 2013, will be required to pay a registration fee.

Where will this fee be implemented?

All patients in Ontario who register with the transportation service after October 1, 2013, will be required to pay the new registration fee. We will continue to provide help to patients who need assistance accessing the Northern Health Travel Grant (NHTG) at no charge. However, new patients who are not covered by the NHTG and who are using our transportation service for rides with one of our volunteer drivers will be asked to pay the one-time registration fee.

Why are you charging a fee for transportation?

The cost to provide the service is $6 million a year. The need for the service is growing. We are committed to providing transportation to patients who need rides and so to ensure service for patients in the future, we need to offset the costs.

I’m a patient getting rides to treatment. Will I have to start paying?

The registration fee will apply to any new patient who registers for the program after October 1, 2013. Anyone registered with the program before then will not be required to pay the registration fee.

I’m a patient who currently uses the transportation service. How much do I have to pay to register?

If you are a new patient who registers with our transportation service after October 1, 2013, the registration fee is $100. After two years of inactivity, you may register again at which time you will be required to pay the fee.

How do I pay the fee?

You can pay the fee by credit card over the phone when you register or you can request to have an invoice mailed to you.

I can’t afford to pay and have no way of getting to my appointments. What should I do?

If you feel the registration fee would cause you financial hardship, we have a compassionate program in place to help you. To learn more, call your community office or contact us at 1 888-939-3333 or info@cis.cancer.ca

How does the compassionate program work?

If you are unable to pay the full registration fee, you may be offered assistance through our compassionate program which will be determined during the intake process. We are committed to ensuring that no patient is denied a ride due to their inability to pay the entire registration fee.

After I pay the registration fee, will I get a guaranteed ride when I need it?

We do our utmost to accommodate all eligible patients at all times. However, our service is sometimes limited by the number of volunteer drivers available. We have never been able to guarantee a ride.

Can I claim the registration fee as a tax deductible medical expense?

Check with your accountant or financial advisor. The Canada Revenue Agency website provides information about the criteria for what qualifies as a medical travel expense. You can read more about it here.

I live in Northern Ontario and access the Northern Health Travel Grant; how does this decision affect me?

We will continue to provide assistance through accessing the Northern Health Travel Grant (NHTG) at no charge. However, new patients who are not covered by the NHTG and who are using our service for rides to treatment with one of our volunteer drivers will be asked to pay the registration fee.

Can I pay the fee in installments?

Charging a single fee helps to keep costs down so that we can direct more towards maintaining the transportation service and this also makes the system fair for all patients.

I made a $100 donation this year. Can you use that for my fee?

Thank you for your donation and your support. The registration fee will be used to offset the cost of providing the transportation service and is not a donation. We are committed to helping cancer patients get to treatment but providing transportation is expensive and the need for this service is increasing as our population grows and ages. We want to be able to continue providing this important service and that’s why we are charging a registration fee. The revenue generated by the registration fee will go only a little way to help offset the annual $6 million cost of providing rides to cancer patients who have no other way of getting to treatment. Fundraising to support the transportation program is still vitally important. We hope we can continue to count on your support in the future.

Where does all the money you raise go?

We are committed to transparency and accountability. You can find clear information about our finances in our annual Impact Report. You will find information about how much we spend on programs, research and advocacy and how much we invest in fundraising. There you will also find stories about the impact your support makes on the lives of Canadians.

I have more questions. Who do I contact?

If you have questions or concerns, contact us at 1 888 -939-3333 or transportation@ontario.cancer.ca

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