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20 years of being here for all Canadians

29 March 2016

Toronto -

As part of the Canadian Cancer Society’s annual Daffodil Month, we’re celebrating the 20th anniversary of our free Cancer Information Service (CIS).

Facing cancer is hard and finding information can be overwhelming.  Instead of searching for answers alone, we urge Canadians to contact our free and reliable CIS.

Over the past 20 years, 1.25 million cancer inquiries have been answered by trained cancer information specialists about topics including prevention, treatment, diagnosis, care and services. Contact us by calling 1-888-939-3333 or emailing info@cis.cancer.ca.

After a recent survey revealed that the majority of Canadians with questions about cancer will first turn to the web, which can leave them feeling confused and overwhelmed, we hope that by raising awareness of our CIS this Daffodil Month, we’ll be able to provide more Canadians with a friendly and reliable resource to turn to.

The Society-commissioned survey revealed:

  • Doctors and healthcare professionals are trusted by 94% of Canadians, yet only 8% of Canadians turn to them first.
  • 54% of survey respondents said it’s challenging to get time with their healthcare provider.
  • 85% of people turn to a search engine when they have cancer questions, but only 69% trust the information they read on the web. This drops to 61% for adults under 35.
  • The web has also led 66% of survey respondents to feel overwhelmed with information and 62% feeling stressed and worried. This number jumps to 70% among Canadians 18–34.

As the number of cancer cases is expected to increase by 40% in the next 15 years, we’re expecting to get even more cancer queries than ever. The Society and our CIS look forward to continuing to provide Canadians with the answers they need about cancer, when they need them.